I have been a GoDaddy customer since 2003. For the vast majority of that time the service from GoDaddy was acceptable though not excellent. I tolerated many of GoDaddy issues because none justified the time necessary to switch. The most recent example happened in September 2011. The website for Christian Heights began loading very slowly and throwing “500 Internal Server” errors. When I emailed Support about this, their best response was to paraphrase; “It’s not our fault! WordPress is slow, you need to optimize your database.”
Our administrators actively monitor the performance of our hosting and balance the load on the servers as needed. However, as your site is hosted within a shared environment, you may experience periods of reduced performance. This can generally be caused by the application interfacing with the database or just to the amount of content the site contains. You can improve performance by optimizing the fields and tables of your database.
They are full of —— er, baloney. I know this primarily because the problem stopped immediately after I contacted them even though Support never admitted to doing anything. I have shopped for alternatives before but never bothered to make a serious move because Godaddy was always the cheapest among the mid-tier registrars. Being cheap always trumped whatever service problems I experienced.
It became a matter of principle when I read that Godaddy was supporting SOPA/PIPA. This time I am strongly motivated to leave Godaddy. I picked Hopkinsville Electric’s Energynet service to be my new web host. Energynet being local is very important. It is the primary reason why I am willing to pay more. I have taken the first step by transferring ericbrake.com to Hover. I expect to move christianheightsumc.org and ericbrake.ws also though not immediately. ericbrake.com will operate as a test site while I learn how to migrate both blogs to new installations of WordPress.